FAQs

Have a question? We got you.

Frequently Asked Questions

  • Download the Run The Flex App (available on iOS and Google Pay), create an account and book your classes! You can also register via desktop. We recommend registering in advance to secure your spot and confirm that the class is running. Walk-ins are welcome when space permits.

  • Many of our programs are open registration via our app or website, while others require an audition or assessment. Please review the individual listing at Programs and Black Ops, for the specific eligibility and registration requirements.

  • Start with any of our Intro or Beginner classes or programs, designed for people with no or limited previous dance experience. You’ll learn foundational movement, body awareness and how to move with the music.

  • Intro to Hip Hop is for people with zero formal dance experience and focuses on foundational movement and body awareness. Beginner Hip Hop is best for those who have taken a class are two, and are ready to connect foundational movements in a short combination.

  • The minimum age for adult drop-ins and programs is 14. However, we generally recommend our RTF Kidz classes and programs for dancers 17 and under.

  • Not at all! We welcome adults of all ages and have had students in their 70s attend class. It is NEVER too late to start.

  • Wear comfortable clothing and clean sneakers with non-marking soles. If it’s raining or snowing, please bring a separate pair of indoor shoes. Heel caps are required for Heels classes and can be purchased at the studio for $5.00.

  • RTF does not have dedicated parking. Paid public parking is available across from the studio, along with Green P street parking on McMurrich Street. Please review all posted parking restrictions.

GETTING STARTED

CREDITS & MEMBERSHIPS

  • Membership guest passes are complimentary and do not use the member’s credits. Get Down members receive one per month, while Unlimited members receive three. Guest passes do not roll over or accumulate. Credit packages let you use one of your existing credits for a guest. ALL Credit packages are shareable, except single drop-ins, the Int/Adv Flex Pass, and the 2-Week Unlimited Intro Offer.

  • Please cancel a class through the RTF app or via your online account at least 2 hours before class to have your credit returned. Late cancellations and no-shows result in the credit being forfeited, and an additional $10 no-show fee applies.

    Unlimited membership holders, including the 2-Week Unlimited Intro Offer, are exempt from penalty fees.

  • We are a cashless studio and accept debit and credit. E-transfers are accepted only with prior written approval from management. Email hello@runtheflex.com to inquire.

  • Yes, provided space is available. However, booking online in advance makes check-in easier, secures your spot and allows you to confirm that the class is running.

STAYING CONNECTED

  • Follow @runtheflex on Instagram, join our Discord community, and join our email list using the sign-up form at the bottom of our website.

  • Email hello@runtheflex.com, call 416-960-1783 (leave a voicemail if no one answers), or speak with our Front Desk team during your next visit.

  • You can download class footage HERE.