FAQs

Have a question? We got you.

NEW TO RTF? START HERE.

  • Run The Flex is Toronto’s premier Hip Hop & Street Dance Studio, committed to offering a safe space for individuals to grow, connect, and be inspired by the transformative power of dance. We are dedicated to preserving the cultural heritage of Hip Hop and fostering a sense of belonging for all. There is no age limit to dance at RTF, however, the minimum for our drop-in classes and programs is 14. We offer separate children’s programs HERE.

  • We are located at 893 Yonge Street, 2nd Floor, Toronto, ON, just a short walk from both Rosedale Station and Yonge/Bloor Station.

  • Unfortunately, we do not offer parking, however, there are many affordable parking lots nearby. Item description

  • You can create an account and update your information on our website or in the RTF app. One account per student.

  • Welcome! Please arrive 5-10 mins prior to the class start time, check in at the front desk, and wear comfy clothes and sneakers. Heel caps are required for Heels classes (sold for $5 in-studio). Bring indoor shoes if it's rainy or snowy. We offer individual restrooms/change rooms and filtered water to stay hydrated!

  • You can find our class schedule on our website or RTF App.

  • We are predominantly Hip Hop and Street Dance focused, but also offer an array of styles including Afro Fusion, Dancehall, Heels and more. Please refer to our schedule.

  • Drop-in classes provide variety and flexibility - with different lessons and choreography each week. Our programs are progressive and great for those looking for more of a commitment. You’ll build on the lessons and choreography week-by-week. You can learn more about our programs HERE.

  • Check out our Levels Guide, or reach out to us at hello@runtheflex.com and we’ll help you find your correct level.

  • Nope! Our Level 1 - Beginner classes and programs are perfect for newcomers to dance! Not convinced? Learn more about our beginner class vibe HERE.

  • Class footage is uploaded HERE within roughly 24 hours from the end of class. Please note, only some classes are filmed, and being on camera is optional.

BOOKING POLICIES

  • Please cancel your class reservation in your account on the RTF app or website, at least 4 hours prior to the class's start time to avoid losing your credit. When you do so, your credit will be promptly refunded to your account.

    Please note: we reserve to cancel a class up to 2 hours prior to the class start time. Should we cancel, you will receive an e-mail notification, and your credit will be returned to your account for future use.

    If you find yourself in an emergency situation that prevents you from attending a class, please don't hesitate to contact us at hello@runtheflex.com or call us at 416-960-1783.

    Note: the above applies to Drop In classes only. Programs are treated like a membership, there are no refund make up credits provided for missed classes.

  • Booking online via the Run The Flex App (App Store, Google Play) or website is recommended to ensure you secure your spot in a class or program, but walk-ins are welcome, provided there is space!

    Please note: you can reserve your spot up to 14 days in advance of a class. When you register for a program, you do not need to reserve your spot in each week’s individual sessions, our team will do this for you!

  • Please be punctual and arrive on time! Latecomers can join within 10 minutes of the class start time. If you decide not to attend a class you have registered for, please cancel your reservation at least 4 hours ahead of the class start time via your online account or the RTF app, to avoid losing a credit,

  • Adding your name to a waitlist means you'll be enrolled automatically up to 5 minutes before class starts if a spot becomes available. You can remove yourself anytime without a penalty. But, if you're added to the class and don't show up, you'll lose your credit.

  • We can extend any expired or expiring credit packages for $5 for every 2 weeks you would like to extend. Please e-mail hello@runtheflex.com to request an extension.

  • We do not offer refunds, however in some circumstances, we will add the value of your purchase to your account as a credit.

    Please note that we charge a $25 admin fee for any changes to program enrolment - ie. refunding to an account credit or switching to another program.

CLASS CREDITS + MEMBERSHIPS

  • Yes! All students can purchase our intro offer: 3 classes for $48 ($16 per class), to feel out our studio, instructors, and community. One purchase per student. Credits can be shared with friends + fam! Offer expires one month from date of purchase.

  • Yes! We offer a discount for students and members of ACTRA, CADA, and EQUITY. Enjoy $20 drop-in classes and a 10% discount on our memberships and programs. To take advantage of this offer, email us at hello@runtheflex.com with your proof of ID or membership.

    Additionally, if you are affiliated with a dance training company or actively participating in street dance battles, you are also eligible for this discount. Please send a reference to hello@runtheflex.com to claim your discount.

  • Please pay in advance through our RTF app or website. We accept walk-ins pending available space in the class. Please note that we are a cashless facility.

  • Yes! Please e-mail us at hello@runtheflex.com to inquire.

  • Our memberships are as follows:

    - 4 Flex Membership (4 classes/month)
    - 8 Flex Membership (8 classes/month)
    - Bare Flex Unlimited Monthly Memberships (unlimited classes - multiple commitment options)

    These recurring memberships activate on the day of your first class, and auto-renew until canceled. They can be used towards all of our drop-in classes. Our Bare Flex memberships can also be used towards workshops. All memberships come with additional perks, explore them HERE!

  • All of our class credit packages are shareable. This includes: 1, 5, 10 and 15 class packs.

    • Intro Offer: 1 month expiry from date of purchase

    • 1 Class Drop-In: 1 month expiry from date of purchase

    • 5 Class Pack: 2 month expiry from date of purchase

    • 10 Class Pack: 6 month expiry from date of purchase

    • 15 Class Pack: 1 year expiry from date of purchase

  • Please e-mail hello@runtheflex.com to cancel your membership anytime in advance of your next billing date.

  • Memberships permit freezes up to 45 days in a 12-month period. Please e-mail hello@runtheflex.com to request a freeze.

  • All multi-credit packages can be shared with friends. Select "reserve for guest" when registering. Please note that guests will be prompted to sign our standard waiver upon check-in at the front desk.

aDDITIONAL SERVICES

  • Yes, please fill out our form HERE, or e-mail bookings@runtheflex.com.

  • Currently, online classes are only available for private bookings. Please e-mail bookings@runtheflex.com to inquire.

  • Yes, please complete our rental form HERE.

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